Privacy Policy
Last updated: July 2026
Who we are
Solar Creative ("we", "us", "our") operates the website solarcreative.co.uk. We are a design-led solar studio that designs and installs building-integrated photovoltaics, solar roof tiles and in-roof systems. Our data-protection contact email is [email protected].
Personal data we collect
When you submit an enquiry through our form we collect:
- Full name
- Email address
- Phone number (optional)
- Postcode
- Free-text message describing your project
We do not collect special-category data (e.g. health, ethnicity) or data relating to children.
How we use your data
| Purpose | Lawful basis |
|---|---|
| Respond to your enquiry and arrange a design consultation | Legitimate interest (Art. 6(1)(f) UK GDPR) |
| Prepare a proposal and, where you proceed, design and deliver your project | Steps prior to and performance of a contract (Art. 6(1)(b) UK GDPR) |
| Improve our website and service (aggregated, anonymised analytics) | Legitimate interest |
We will never sell your data or use it for unrelated marketing.
Third-party sharing
We do not sell or trade your personal data. We use trusted service providers — for website hosting, email delivery and analytics — who process data on our behalf under appropriate agreements. Where a project requires specialist sub-contractors (for example a roofing contractor working under our direction), we share only what is necessary to carry out the work you have engaged us for. We do not share data with advertising networks or social-media platforms.
Data retention
- Enquiry records: retained for 12 months after last contact, then securely deleted.
- Project and contract records: retained for the period required by law (including for tax and warranty purposes), then deleted.
- Anonymised analytics data: retained indefinitely in aggregate form.
Cookies & analytics
Our site uses only essential cookies and Google Analytics 4 with IP anonymisation enabled. No advertising or tracking cookies are set. You can disable non-essential cookies via your browser settings; the enquiry form will still function.
Your UK GDPR rights
You have the right to:
- Access the personal data we hold about you
- Rectify inaccurate or incomplete data
- Erasure ("right to be forgotten") where processing relies on consent or legitimate interest
- Restrict processing in certain circumstances
- Data portability for data you provided based on consent or contract
- Object to processing based on legitimate interest
To exercise any right, email [email protected]. We will respond within one calendar month. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Security
We implement appropriate technical and organisational measures (TLS encryption, access controls and regular review) to protect your data against unauthorised access, loss, or alteration.
Changes to this policy
Any material changes will be posted on this page with a revised "Last updated" date. Continued use of the site after changes constitutes acceptance.
Contact us
Data-protection queries: [email protected].
We operate online and by appointment; enquiries are handled by email.